FREQUENTLY ASKED QUESTIONS

Apparel Orders and Decoration

1) OUR APPAREL DECORATION TYPES

Screen Print, Embroidery, Heat press

2) APPAREL DECORATION LOCATIONS

See print shop guidelines

3) WHAT IS THE TURNAROUND TIME?

Standard orders take an average of 10 -14 days (depending on apparel blanks availability)

4) HOW DOES PRICING WORK?

Screen Printing

  • The more you buy, the more you save. We offer bulk discounts, our price breaks start at 24, 48, 72, 100, 250, 500, 1,000, 2500, 5000+
  • Single designs are the most affordable to print while extra colors and print locations increases cost.

Embroidery

  • To start your understanding of our logo embroidery pricing, we charge a one-time (usually $50) fee to create the digital embroidery file. All embroidery pricing is based on stitch count and order quantities.
  • If your logo contains more than 10,000 stitches (standard pricing), the cost per item, increases incrementally based on stitch count and quantity ordered. Our price breaks start at 6, 12,24, 48, 72, 144, 288, 576, 1,000

Heat Transfer

  • Take your first step to the desired heat transfer imprint by choosing the right heat transfer vinyl. Whether you’re decorating for athletics, fashion, or corporate apparel, we have a finish and material to help you get the job done.
  • The heat transfer pricing consists of material cost based on the product properties, labor, number of colors, imprint size, and quantity of decoration locations
5) OVERAGE / UNDERAGE

Simply put, overs and unders are an amount either more than or less than the requested quantity of an item. It is part of a contract for apparel, promotional items, printing (or another manufactured product) that allows for an order to be considered complete if the final amount of an item is over or under the agreed-upon amount.

6) REFUNDS & RETURNS

We want you to love what you wear and be happy with your gear. We have implemented a thorough process of having our clients approve the art, color, and location of the imprints to avoid disappointment.

 If the custom products you receive differ materially from what the invoice states, or if your order is considerably different than the artwork approval and print policy, then you may return the custom goods within 8 days after receipt.

We are here to make our customers happy, and if you are not satisfied, please let us know. We will exhaust our options to make everything right.

Promotional Items

1) WHAT IS THE TURNAROUND TIME?

Standard orders take an average of 15 -21 days (depending on inventory availability)

2) DO YOU HAVE MINIMUM ORDER QUANTITIES?

It depends on the item!  If you’re interested in a recognition gift that doesn’t require a logo (for example a SONY Bluetooth Speaker or Le Creuset cast-iron cookware) then there are no minimum quantities required and you can buy just one.  If you’re interested in some pens or water bottles with a logo then minimum quantities do apply; typically, lower priced items have higher minimums and higher priced items have lower minimums.

3) DOES OUR LOGO HAVE TO BE ON EVERYTHING?

No, you don’t!  If you’re giving away promotional marketing tools such as leave behinds for potential clients, then we would recommend putting your logo and/or contact information.  However, if you’re sourcing a gift for a retiring colleague or want to congratulate someone for an achieved milestone then we have a wide variety of brand name gifts available that would ship without a custom logo.

4) ACCEPTABLE FILE FORMATS

Your files should be in a “vector” art format (.eps file) for almost all other jobs – preferably created in Adobe Illustrator. All images should be converted to “curves.” If your artwork is more than one color, each color should be in a different layer, and all colors should be included in the note section.

Please note: Just saving your file as a .eps file does not make it a “vector” file. If you save a .tif, bmp, or .jpg file as an .eps file, it will not make it a true .eps file, and it will not be acceptable. We cannot accept files created in Photoshop that are saved as .eps files since Photoshop does not create “vector” artwork.

5) SET UP CHARGES

The setup charge is a fee charged by the manufacturer and involves preparing a plate and the other necessary steps to get your job on the press. This fee is typically $35 to $75 – depending upon the vendor. Some of our vendors do not charge a setup charge. A setup charge may also apply to repeat orders, but often the fee is reduced.

6) LOOKING FOR A SPECIAL PRODUCT THAT IS NOT ON OUR WEBSITE

We use multiple promotional vendors to fulfill our product demands and sometimes product offerings change so rapidly that we can’t keep up with the website updates.

Please send us a quick email with your ideas and we will start searching for the perfect item for you.